EXCHANGE AND REFUND POLICY
We want you to love our products and to enjoy your shopping experience with us.
If, for any reason, you are not entirely satisfied with your purchase, you can return or exchange it partly or entirely, or get a full refund. You have a period of one month from the date of shipment for returning the goods.
If you have received a damaged or faulty item, you don’t need to return it. Please send us clear photos of the default or damage by email at firstname.lastname@example.org. Don’t forget to mention your order number. You can also contact us on by phone at +33 (0)5 63 58 48 59. IN THAT CASE, IT IS NOT NECESSARY TO RETURN THE ITEMS.
If you return items from one of the following countries: Austria, Belgium, Czech Republic, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain or the United Kingdom, please contact our customer care team on either phone or email. We will send you a pre-paid label by email. Print it and attach it to your parcel. Please make sure you include the exchange/refund form on page 2.
Please note that you’ll have to cover the postage costs yourself, if you would like to have a refund. Please do not use the prepaid return label, we will not refund postage charges in this case. If you use the prepaid return label for a refund, we will subtract 6,95€ from the sum of your refund.
If you return items from a country that is not listed above, complete the exchange/refund form on page 2, mention your order number, include your receipt for postage costs, pop everything into your parcel and send it to:Collégien Shop 4, rue de la Bonneterie 81390 BRIATEXTE France
Return postage costs will be refunded up to a maximum of 12€.
Once we receive the returned items, we will have them checked by our quality department. We will not refund or exchange any used or damaged item.
For more information, please contact us. We will do our best to provide you with the best service possible.
Collégien Customer Service